ERPNext Support & AMC Plans: What They Cover and What They Cost

An ERPNext support AMC (annual maintenance contract) is a yearly agreement in which a partner fixes issues, answers user questions, applies updates and keeps your ERPNext healthy after go-live. Published price guides from Indian ERPNext partners put AMCs between about ₹30,000 and ₹2.5 lakh a year, depending on users, customisation and response times.

What matters more than the price is what the contract actually covers. This guide explains typical AMC scope, pricing models and the questions to ask before you sign.

Who this is for: owners, finance heads and IT leads of businesses already running ERPNext, whether self-implemented or set up by another partner, in India (including Kozhikode and Kerala) and the GCC: the UAE (Dubai, Abu Dhabi), Saudi Arabia (Riyadh, Jeddah), Qatar (Doha), Kuwait, Bahrain and Oman (Muscat).

What an ERPNext support AMC usually covers

Area	Typically included	Usually extra
Bug fixes	Errors in standard features and in code the partner wrote	Bugs in third-party apps the partner did not build
User support	Help desk by WhatsApp, email, phone or tickets during business hours	24×7 support, unless it is a premium plan
Minor changes	Small report tweaks, print format edits, permission changes	New reports, new workflows, new doctypes
Upgrades	Minor updates; one major version upgrade a year in many plans	Re-writing heavy customisations for a new version
Compliance updates	India Compliance app updates for GST rule changes; VAT setting changes	New e-invoicing integrations or country rollouts
Health monitoring	Backup checks, error logs, scheduler and queue health	Server hosting fees
Training	Short refresher sessions	Full training for new departments or branches

See our ERPNext support services page for how we structure coverage.

ERPNext AMC cost in India: published ranges

Nexeves does not publish AMC prices because we scope them per system. To give you a market view, here are ranges from published guides by other Indian ERPNext partners (all before GST):

Plan type	Published annual range	Typical scope
Basic	About ₹30,000–₹60,000	Bug fixes and email support, standard setups
Standard	About ₹60,000–₹1,20,000	Adds version updates, compliance patches, priority support
Premium / custom	About ₹1,20,000–₹2,50,000+	Adds development hours, faster response, heavily customised or multi-entity systems

One partner guide puts a typical SME AMC at ₹80,000–₹2.5 lakh a year. Another advertises AMC from ₹50,000 a year, including one version upgrade, plus a ₹10,000 one-time review for systems built by others.

A common rule of thumb is 15–25% of the original implementation fee per year. GST at 18% applies on top.

For how AMC fits a full first-year budget, see our ERPNext implementation cost guide for India.

Common ERPNext AMC pricing models

• Fixed annual fee: predictable. Check what counts as "minor" so you know where the line is.
• Percentage of implementation: simple, but may not reflect how much support you actually use.
• Hour bank or retainer: a set number of hours a month or year. Good when you expect regular small changes.
• Pay per ticket or per hour: cheapest when things are stable, expensive and slow when they aren't.

Many businesses combine a fixed AMC for support and upgrades with an hour bank for enhancements.

Frappe support vs partner support: who does what?

ERPNext is built by Frappe Technologies. Support is usually split into levels:

• Level 1 (your partner): user questions, configuration, data issues, training, custom apps and integrations.
• Level 2 (Frappe): confirmed bugs in the core product. On Frappe Cloud, the ₹4,100-a-month shared plan includes Frappe support for bug fixes in ERPNext, Frappe HR and the framework (see the Frappe Cloud plan details).

Frappe does not answer "how do I do this in ERPNext?" questions or fix custom code. That is why most businesses still need a partner AMC even when the hosting is on Frappe Cloud. Hosting costs are separate; compare them in our ERPNext hosting cost guide.

Response times and SLAs to ask for

There is no standard ERPNext SLA. These are reasonable questions to put in writing, with the partner filling in the times:

Priority	Example	What to agree
Critical	Billing or POS down, cannot post invoices	First response and workaround targets, plus who to call outside hours
High	A key report or workflow broken for one team	Response time and target fix time
Normal	Print format change, permission request	Response time and batch delivery schedule
Low	Questions, suggestions	Response time; may be handled in refresher sessions

Upgrades: the biggest hidden cost in ERPNext support

ERPNext ships regular minor releases and a new major version every year or two. Each major upgrade can break custom code, scripts and print formats. Before signing an AMC, ask:

1. Are major version upgrades included? How many per year?
2. Is testing done on a staging copy before your live site is upgraded?
3. Who fixes custom apps that break after an upgrade, and is that inside the fee?
4. How long can you stay on an older version before the partner stops supporting it?

Heavy customisation makes every upgrade more expensive. Our posts on the risks of ERPNext over-customisation and on an ERPNext upgrade strategy explain how to keep this under control. If you need new features, our ERPNext customisation services are scoped separately from support.

ERPNext support in the GCC: UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman

For GCC companies, the support questions are the same, plus:

• Time zone and working week: agree support hours that match your office in Dubai, Riyadh or Doha.
• Tax and e-invoicing changes: VAT settings and e-invoicing requirements, such as Saudi Arabia's ZATCA e-invoicing and the UAE's upcoming e-invoicing programme, change over time. Confirm whether compliance updates are inside the AMC or quoted separately.
• Arabic print formats and payroll: bilingual invoices and payslips need maintenance after upgrades too.

Switching ERPNext support partners

Many businesses come to a new partner after a previous one went quiet. A clean handover looks like this:

1. Secure access: admin login, server or Frappe Cloud access, and source code for any custom apps, all in your name.
2. System review: version, custom apps, scripts, integrations, backups and open issues documented.
3. Stabilise: fix urgent issues and make backups reliable.
4. Start the AMC with a written scope based on what the review found.

Read about common ERPNext server issues to see what a review usually finds.

Frequently asked questions

How much does an ERPNext AMC cost in India?

Published guides from Indian ERPNext partners put annual AMCs at about ₹30,000–₹60,000 for basic plans, ₹60,000–₹1.2 lakh for standard plans and ₹1.2–2.5 lakh or more for premium or heavily customised systems, before 18% GST. The price depends on users, customisation, upgrades and response times.

What does an ERPNext AMC include?

A typical ERPNext AMC includes bug fixes, user support, small report and print format changes, minor updates, often one major version upgrade a year, compliance updates and backup checks. New features, integrations, large reports and hosting fees are usually extra, so get the scope in writing before you sign.

Do I need an AMC if I host ERPNext on Frappe Cloud?

Usually yes. Frappe Cloud handles hosting, and its ₹4,100 plan includes Frappe support for core product bugs, but that does not cover how-to questions, configuration, data issues or custom apps. A partner AMC covers that first-line support and manages upgrades with your customisations.

Can a new partner support ERPNext set up by someone else?

Yes. Most partners start with a one-time review of your version, custom apps, integrations, backups and open issues, then quote an AMC based on what they find. Make sure admin access, server access and the source code of any custom apps are in your company's name.

Are ERPNext version upgrades included in AMC?

It varies. Many plans include minor updates and one major version upgrade a year, but fixing heavily customised code after an upgrade is often charged separately. Ask whether upgrades are tested on a staging copy first and how long your partner supports older versions.

Do Nexeves AMCs cover GCC companies?

Yes. Nexeves supports ERPNext users across India and the GCC, including the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. We agree support hours that fit your working week and confirm in writing whether VAT and e-invoicing changes are inside the AMC or quoted separately.